A note from Neto on COVID-19

10 Mar 2020 1 min read

We know that organisations and individuals around Australia depend on Neto and our platform. I wanted to send you a personal note to let you know how Neto is dealing with the Coronavirus emergency.

First, the health and safety of our employees and customers is our top priority. We have implemented a number of sensible policies to this end. This, however, hasn't slowed our operations. Our infrastructure, engineering, and customer support teams will remain fully operational and can do their jobs entirely remote as needed. We regularly practice remote working, this is not out of the ordinary for us.

Additionally, Neto’s cloud infrastructure is well provisioned to handle this situation. We have not seen, and do not anticipate, any impact to our network's performance, reliability, or security. Our upstream providers have also given their own assurances around performance, reliability and security.

These are challenging times but I want you to know that we stand ready to help however we can. We understand the critical role we play in the functioning of our customers stores and we are continually humbled by the trust you place in us.