Creating an Exceptional Customer Experience
Today’s customer expects a high-quality and consistent experience regardless of channel, device, or what stage of the buyer’s journey they’re at. Don’t just meet their expectations, exceed them with Neto’s integrated customer management tools designed for omni-channel retailers.
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Gain a Single Customer View
Gain a single view of your customer across every channel—your website, online marketplaces, social media, phone, or email.
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Deliver Personalized Experiences
Build trust, loyalty and lifetime value by offering highly personalized, data-driven customer experiences and marketing.
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Customer Self-Service
Give customers the ability to track their purchase history across all your sales channels, lodge returns and make layby payments.
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Loyalty and Rewards Programs
Foster loyalty by rewarding customers with a loyalty points program. Customers can earn credit that can be used toward future purchases.
Be Customer-Obsessed with Analytics
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Customer Snapshot
View stats on a customer’s profile at a glance such as purchase history, last contact date, outstanding balance and more.
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Inbuilt Reports
Dig deeper to get to know your most (and least) valuable customers. Generate customer reports to inform your marketing strategy and ad spend.
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Automated Marketing
Understand your customer base and create segments for highly targeted email marketing including abandoned carts.
Supplier Management
From forecasting demand to maintaining accurate product costs and margins, Neto’s purchase order tracking and supplier management solution allows you to effectively optimize your supply chain.
Extend the Power of Neto
Customise Neto with third-party add ons for help desk systems, CRM platforms and email marketing solutions.
