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Neto POS 1.10 Webinar

Thanks for your interest in our recent Neto POS 1.10 webinar. You can re-watch the recorded version of the webinar below. We’ve also answered most of your questions from Q&A.


If you have an idea for a new feature or improvement that you would like us to consider, please let us know by completing the following: Product ideas.

Pro Tip:

To make the most of Neto POS don’t forget to check out our Help Centre.

Webinar Questions

Q: When printing a receipt, can you skip the print preview pop and just print the receipt straight away?

A: When using Neto POS on the iPad, receipts will print directly from the complete sale screen without a preview being shown.

If you are using Neto POS through your web browser, we recommend disabling print preview.

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Q: When adding a customer can you assign a Pricing Group?

A: Search for and add customers to your sales or returns by tapping on the Add customer to sale or the Add customer to return button in the corner of your register screen.

Newly added customers will automatically be assigned to Price Group A. You can change the Price Group the customer is associated with directly within the Neto POS app.

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Q: Can you fulfil an online order via Neto POS in store?

A: Neto currently provides basis click and collect functionality that will allow you to fulfil an online order in a Store via the Neto Order Management back end (CPanel). We are looking to deliver a fully integrated Click and Collect experience in the second half of 2017.

Q: Can the price of the item be shown on the product tile?

A: This option is currently in our backlog for future development, as well as the ability to configure the display of a product’s cost price.

Q: Is there a plan to be able to handle payments to lay-bys within the POS in the future?

A: The ability to handle subsequent lay-by payments from the Neto POS app directly is currently in our roadmap.

Q: Can you add a transaction fee to cards via Neto POS and does this show on the receipt and closure report?

A: Adding transaction fee’s for card payments is currently in our backlog for future development.

Q: Can the SKU be shown on the POS sales screen, either on the product tile or on the detailed information product screen?

A: This option is currently in our backlog for future development, as well as the ability to configure the display of a product’s cost price.

Q: Does Neto POS support the ability to register your cash draw/float?

A: Neto POS does not currently support the ability to register a cash draw/float at this time. We have added this request to our backlog and will investigate the best way to implement this in the future.

Q. Can you only refund orders which were initially raised via the Neto POS? If the order was raised on the control panel does the refund have to go through the control panel?

A: Refunds are not currently linked to a sales order via POS. If you wish to link the refund to the sale, you will need to process this via the Control Panel. If you just want to create a refund independent of the sale, then you can do this directly via POS. The ability to link a refund to an order is in our roadmap for the second half of 2017.

Q: When you park a sale, does this allocate items to the customer and commit the stock in Neto?

A: Parking a sale does not assign the items to the customer or move them to committed from a stock perspective. Parked Sales are currently only able to be retrieved on the register that parked them.

The ability to retrieve parked sales from a different register on our roadmap though.

Q: Does Neto POS support the ability to pay later? (eg. Customer takes the goods from store and has 7 days to pay)

A: A $0 payment lay-by option is on the roadmap with a view to start development of this feature towards the end of Q1.

Q: Are the Neto POS iPad app and Browser feature comparable?

A: Both version are feature comparable and new releases are pushed out simultaneously.

Q: Does Neto POS allow you to split payments using multiple card payments?

A: Neto POS supports the ability to receipt multiple payments against a single order. This allows your customers to split the order total across a variety of payment methods. This is especially handy if a customer would like to pay for part of he order in cash and the remainder via Credit Card or EFTPOS.

Every time you split a payment on the order, you are given the choice of how that split will be paid.

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Q: Does Neto POS support a kiosk mode for Events and Trade Shows?

A: Currently Neto POS only supports kiosk mode via the web app version using Google Chrome, not the iOS App. To enable kiosk mode check out the instructions here

Q: Does Neto POS support android?

A: Neto POS will work via the Chrome Web browser on most android devices, however this is not supported. See a list of our recommend Neto POS hardware here.

Q: Does Neto POS support Gift Vouchers?

A: You are currently able to sell Gift Vouchers via Neto POS. We are looking to implement a fully integrated POS experience for Gift Vouchers in Q2/Q3 2017.

Q: Does Neto POS support Discounts?

A: Neto POS currently support the ability to apply percentage based discounts at the order or line item level, or to use pricing groups for discounts. Our next release will include the ability to apply dollar based discounts at the line or item level.

Q: What’s the difference between Outlets & Warehouses?

A: There is no real difference between an Outlet & a Warehouse. An outlet is another name for a store or shop front. You can keep track of stock and sales at multiple outlets from a single Neto control panel. You can also assign staff users to outlets.

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Q: Does Neto POS Print shop tickets for placement on shelves?

A: Printing of Product Labels is currently on the roadmap. We will have more information about this feature closer to release.

Q: Can you take payments over the phone with Neto?

A: We recommend that if you are taking sales over the phone, you use the Neto Control itself, as it has the ability to be used as a traditional order management system, asking for a customer’s credit card over the phone.

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Q: Can you change the location of a Neto POS register?

A: So that sales can be properly tracked to an individual register, each register is locked to its related device when set up. This prevents the register from being used by any other device.

Unlinking a register is also a good idea in the event that your device is lost or stolen, it will revoke permission for that device to create transactions.

Unlinking a register can be accomplished from the device itself, or from your control panel if required. If you have access to the device, unlinking from the device is the preferred method.

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Q: Does Neto POS support Payment Terms & Credit Limits?

A:With Neto POS you have the ability to create lay-by orders for customers. The system allows you to set a deposit amount and set a due date for the remaining balance.

Read more about lay-bys and more about credit limits

Q: Does Neto POS support logo customisation on the receipt?

A: Neto POS currently supports basic receipt customisation, there is a complete overview of how to do this in our support documentation.

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Q: Does Neto POS support no negative selling?

A: This is currently in our backlog while we decide on the best way to implement this feature.

Q: What is the pricing for Neto POS?

A: For up to date pricing, I recommend checking out the pricing page: www.netohq.com/pricing

Q: Does Neto POS support adding the customer’s company name to the receipt?

A: Neto POS currently supports basic receipt customisation, there is a complete overview of how to do this in our support documentation.

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Q: What hardware is available for attending Trade Shows & Expos? i.e printers or scanners.

A: Neto POS is designed to be used at trade shows, we would suggest using an iPad. For a list of compatible and available hardware for Neto POS, go here: www.netohq.com/sell/point-of-sale/hardware

Q: Do all transactions sync to Xero from Neto POS?

A: Transaction synchronisations happen whilst online immediately after completing the transaction and returning to the main sale screen. They will happen frequently to get your transactions into your Neto Control Panel as quickly as possible.

Sales made through the Neto POS app sync with your Neto Control Panel and can be processed using the same workflow as your Webstore or eBay sales. If you have Neto set up to sync transactions to your accounting platform, all Neto POS sales will also sync as per your current setup.

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Q: Will Neto POS support PC-EFTPOS?

A: Integration with PC-EFTPOS is not currently on our 2017 roadmap, however we do review the priority of our roadmap every 3 months. We are always happy to consider new ideas and as such we will be formally launching an Ideas portal for our customers and partners later in 2017. In the interim, if you have an idea for a new feature or improvement that you would like us to consider, please let us know by completing the following form: Product Ideas form.

Q: Can you update the product’s barcode in Neto POS?

A: Neto POS supports adding or updating barcodes via the edit product screen on POS, or via the control panel.

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Q: Does Neto POS support entering a start of day till float?

A: Neto POS does not currently support the ability to register a cash draw/float at this time. We have added this request to our backlog and will investigate the best way to implement this in the future.

Q: How do lay-by’s function in Neto POS?

A: With Neto POS you have the ability to create lay-by orders for customers. The system allows you to set a deposit amount and set a due date for the remaining balance.

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Q: Does Neto POS support buy one get one free type discounts?

A: Neto POS specifically does not support buy one get one free discount types, however these types of discounts can be achieved through Neto’s Discounting system for web store sales. Discounts, Rewards, Loyalty & Vouchers are currently on the Neto POS roadmap.

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Q: What linking & mapping options are available for Neto POS & supported accounting platforms?

A: Neto currently supports the ability to map payment methods to specific accounting integration accounts. We strongly advise assigning specific accounts to your payment methods. This will make reconciling payments much easier.

Linking and Mapping of accounting integrations are configured through the Neto control pane.

At this time, Neto POS does not support the ability to assign certain payment methods to certain registers or locations. This functionality has been added to our backlog.

Q: Does Neto POS support adding a customer to a sale via a barcoded member card?

This functionality is on our roadmap for Q3 2017 consideration.

A work around would be to have your customer usernames as a number value. The username can then be used to generate barcodes for member cards which can then be scanned once select the “Add Customer to Sale” button in Neto POS.

Q: Does Neto POS support one off sales for products that are in Neto?

A: Yes. We recommend setting up a MISC SKU that the price and name can be changed on for these types of sales.

Q: Does Neto POS support users permissions, and if so, what are they?

Neto POS currently supports 3 basic roles that can be assigned to users:

  • Cashier
  • Store Manager
  • Admin

Currently Admin users are able to limit the total discount percentage both Cashiers & Store Managers can provide.

We are looking to implement more granular permissions. We would love any feedback from our customers about the types of permissions required.

If you have specific requirements or thoughts on how this should work, please complete the following Product Ideas form.

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Q: Does Neto POS support multiple barcodes per product, and if so, can you add new barcodes to products simply by scanning them in?

A: Neto supports up to 4 UPC’s (Barcodes) per product. If the product does not currently have a barcode, you can simply edit the product and scan in the new barcode into the Neto POS app directly.

If you would like to add additional barcodes, you will need to do this through the Neto Control Panel currently.

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Q: How often does Neto POS sync inventory?

A: So that your registers can run offline and as quickly and smoothly as possible, data is periodically synced between registers and your Neto control panel.

Transaction synchronisations happen whilst online immediately after completing the transaction and returning to the main sale screen. They will happen frequently to get your transactions into your Neto control panel as quickly as possible.

You can tell when a transaction sync is in progress by opening the side menu - the synchronisation icon will be spinning next to the number unsynchronised transactions.

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Q: What is the Click & Collect workflow?

A: Click and collect is on our roadmap for development later this year. Once it is built, we will be running a webinar to demonstrate it. If you have specific requirements or thoughts on how this should work, please complete the following Product Ideas form.

Q: Does Neto POS associate returns with the original transaction?

A: Neto POS does not currently associate returns with the original transaction, however this feature is on the current roadmap to be implemented in the future.

Q: Can I control which channels my products are available to be sold through?

A: Neto supports the ability to display a certain products in Neto POS and no on the webstore. You can achieve this by unchecking “Approved to show on webstore” on the product card itself.

Q: Can I control which channels my pricing promotions appear on?

A: Neto POS and Neto Web stores will currently display the same pricing promotions. Our current eBay integration allows you to configure this on a listing basis.

There are multiple tasks in the current backlog around addressing what happens on each channel.

If you have specific requirements or thoughts on how this should work, please complete the following Product Ideas form.

Q: How does Neto notify customers that an order is ready to be collected from store?

A: Click and collect is on our roadmap for development later this year. Once it is built, we will be running a webinar to demonstrate it.

If you have specific requirements or thoughts on how this should work, please complete the following Product Ideas form.

Q: Does Neto POS support searching for products via SKU?

A: You can search for products to add to a sale by name, SKU, barcode or category. Enter your search term in the search input box and a list of results will be displayed. Search results are limited to 5 products, however increasing the amount of results returned is currently on our Roadmap.

Tap or click on a search result to add it to the sale.

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Q: Does Neto POS support Afterpay?

A: Neto POS does not currently support AfterPay as a payment method, however this is on our roadmap and prioritised for the second half of 2017. Once it is built, you will be able to split the payment and allow customers to pay the remaining balance by Afterpay.

Q: Does Neto POS support logging in via scanning of a barcode? Eg. Staff user card

A: Neto POS does not currently support the ability to log in to a register as a staff user by scanning a barcode.

Q: Does the Neto POS login page support full names, not just initials for staff users?

A: Neto POS currently supports the ability to assign a profile image to a staff user, allow you to easily distinguish which staff profile belongs to which staff member. The ability to show full names on the login screen has been added to our backlog of tasks for a future release.

Q: Does Neto support products that are weighed in grams or kg?

A: Neto POS supports the ability to edit the price of a product during sale. This means that you are able to weigh a product on scales to get a per gram or kg price and update the price in Neto POS before processing the sale.

Scales integration is currently in the roadmap for a future release. If you have specific requirements or thoughts on how this should work, please email the product team directly at products@neto.com.au.

Q: How do I import customer data into Neto?

A: You can upload customers & orders into Neto using Neto’s import functionality.

Q: Can Neto send monthly statements to account customers?

A: Using a combination of Payment Terms & Payment Reminders in Neto you are able to send customers a monthly statement of any outstanding balances on their account.

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Q: What are the main differences between Neto’s current inventory options and the new advanced inventory options and do I need to configure anything before using it?

A: Neto currently provides users on all plans with the ability to modify stock levels via a “stock adjustment” or “stock take”. This basic stock control functionality is not integrated into financial systems, nor does it contribute to the calculation of Cost of Goods Sold.

Neto’s new inventory functionality will be available to all of our customer on Large plan and above. It will provide you with the ability to process purchase orders, stock adjustments and stock takes with full integration to your finance platform (initially Xero). Future functionality include advanced cost of goods and Stock Transfers, as well as integration with other SaaS accounting platforms including Quickbooks and MYOB AccountRight.

When you enable inventory you will be taken through a wizard which will confirm that you have suppliers assigned to relevant products as well as cost and purchase prices.

Q: Will all Inventory data be able through the Neto API on launch?

A: There are plans to introduce API endpoints for purchase orders and stock adjustments, however these will NOT be part of the launch. That said you will be able to access product information such as quantity on hand and cost of goods via the API.

Our current API documentation will be updated with all new endpoints.

Q: Is stock synced between my retail store and my webstore?

A: Neto’s new Inventory function provides you with a single integrated multi-channel inventory, meaning that stock is automatically synched between POS, your online store and you eBay store. No more worries about overselling.

Q: Does Neto Inventory support minimum/maximum quantities? If so, are there auto reorder reports and auto re-ordering?

A: Neto already provides the ability to define restock alert quantities (ie stock minimums). There are also a range of stock control reports, including Inventory Restock Report ; Sales & Stock Management Report ; Out of Stock Notification Report and Inventory Analysis Report.

The new Inventory feature will provide advanced inventory reporting functions such as Cost Analysis Report and Stock Valuation Report.

Q: What is the pricing for Neto Inventory

A: Neto Inventory is included in our Large plans.

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Q: Does Neto Inventory support scanner receipting?

A: Use of scanners for receipting purchase orders is currently on our roadmap for development in the second half of 2017.

Q: Does Neto store customer credit card info for future purchases?

A: Neto POS does not store credit card information for further purchases. We are current planning the implementation of functionality to allow customers to use stored credit cards for purchases from the online store though.

Q: Does Neto reporting historic stand on hand? E.g Ability to see stock on hand at end of the financial year even if someone hasn’t done stock take?

A: The Neto Inventory Analysis Report and the Sales & Stock Management Reports all show stock on hand based on sales and shipments.

If we haven’t answered your question here please get in touch with our Customer Support team.