Business • Marketplaces
The launch of Amazon Australia has sent a ripple of excitement through the retail industry, with big changes expected to follow.
In light of this, we conducted a survey of all Neto merchants to take a temperature check on sentiment towards Amazon, and to understand more broadly how (or if) marketplaces like Amazon, eBay, Catch of the Day and TradeMe fit into our retailers’ business strategies.
And the results were overwhelmingly positive - marketplaces will be where it’s at in 2018. Here’s some of the key findings.
No '95' isn’t a typo. The results from our survey of more than 200 retailers revealed that 95% of retailers intend to sell on Amazon in 2018. And a further 39% of retailers said they will sell in as many marketplaces as possible in 2018.
So it’s clear that retailers believe incorporating marketplaces into their strategy for 2018 is a must, but why? Here's what retailers said:
One respondent claimed that marketplaces are the most important selling platform for their business: “Marketplaces are key to our business growth - they allow us to sell to a broader audience without the huge marketing budgets to direct traffic onto our website.”
| Related Reading: How to Sell on Amazon Australia and Other Amazon FAQs
For those trading on marketplaces prior to the launch of Amazon Australia, a huge 52% of sales, on average, came through marketplace channels including eBay, Google Shopping and Catch of the Day.
Neto merchant and marketplace veteran, Cycling Deal, has been selling bicycle parts and accessories since 2005 in Australia and around the world, and reportedly sells twice as much on Amazon US as every other channel combined.
Founder, Nick Gu, says that in the US market 90% of his sales come from the Amazon US marketplace, behind eBay and Walmart, and that Amazon Australia’s launch is a massive opportunity:
“I’m at a stage now where most of my business is automated, and thanks to Amazon bringing in so many sales, the money makes itself. As long as retailers are prepared to embrace the change and play by the rules, this is a chance to earn big.”
These findings come after the Neto State of Ecommerce Report, released just last month, found that shoppers are also turning to marketplaces, with 39% of shoppers surveyed using marketplaces as their primary channel to buy online.
Neto CEO and Founder, Ryan Murtagh, who recently gave a talk at Australian Parliament on the future of retail, says that this shift is not surprising given the quality of customer experience and high level of trust consumers have in marketplaces like Amazon:
“Ease and convenience remain the top priorities for consumers’ shopping experiences, and consequently so does an efficient fulfilment, shipping and returns process.”
Of the merchants who plan to trade on marketplaces in 2018, 18% predicted that 75% of their total sales will come from marketplaces, and 54% of respondents expect marketplaces will make up 5-25% of sales.
But Murtagh advises to have a solid plan around the technology and systems you will use to manage the back end of your business:
“Navigating the complexities that come with selling on marketplaces like orders coming in from different sources, managing multiple sets of inventory, and shipping as per marketplace requirements will be the defining factor for many businesses entering into this realm.”
And navigating these complexities will be a whole lot easier with the right technology. Murtagh says:
“Regardless of one’s intention to leverage channels like Amazon, retailers need to invest early in technology that enables them to seamlessly surface their inventory wherever their customers are. Retailers stuck in legacy systems that are not sales channel agnostic, will find it increasingly hard to adapt quickly and compete both locally and abroad. It is therefore our responsibility to ensure that services like Neto are accessible, affordable and ready for whatever the next Amazon is.”
Neto have been helping thousands of retailers sell via eBay, web and physical stores for over 8 years, and launched their Amazon Australia integration on the same day that the marketplace officially landed in Australia. The Neto Amazon integration provides retailers with an easy way to register products, manage listings, inventory, and sales for Amazon orders from the one central platform.