Onboarding Packages
While you are working to build your website and/or setup other sales channels, our customer success team will learn about your business goals, provide guidance and give direction to ensure you are set up to succeed with Neto.
While you are working to build your website and/or setup other sales channels, our customer success team will learn about your business goals, provide guidance and give direction to ensure you are set up to succeed with Neto.
| Lite | Pro | |||
|---|---|---|---|---|
| Onboarding Guide Document | ||||
| Downloadable step-by-step setup guide | ||||
| Personalised run through of setup guide | - | |||
| Initial Onboarding Consultation | ||||
| Call duration | 20 mins | 30 mins | ||
| Needs analysis completed | ||||
| Action plan defined | - | |||
| Follow-up Consultation Sessions | ||||
| Number of sessions per month | 1 | up to 4 | ||
| Guide you to the appropriate documents and videos applicable to your needs | ||||
| Guide you on best practices to ensure you are setting yourself up for success | ||||
| Work with you to ensure you are maximising your plan features and addons you have access to | - | |||
| Provide personalised video content/demos as needed | - | |||
| If you are utilising a partner or a Neto setup service, we will liase directly with that party to provide you assistance when needed | - | |||
| Troubleshoot any roadblocks and provide direction on how to resolve | - | |||
| Price | Free | AU$149 | ||