Multi-channel customer management
Keep track of your customers across all sales channels in a centralised database. Offer a personalised experience no matter where they shop.
Customer & supplier relationship management software
Customers
With all your customers, prospects and suppliers being managed in Neto, you know that everyone in your organisation always has the latest and most up-to-date data.
Customer self-service portal
Give customers the ability to track their purchase history across all your sales channels, lodge returns and make layby payments online.
Cultivate loyal customers
Reward loyal customers with a loyalty points program. Customers can earn credit that can be used towards future purchases.
Provide the best customer support experience
Arm your support team with real-time data
Neto keeps an account of all your customers and their orders across sales channels, which means that at any interaction point, you have all the information you need to deliver a memorable customer experience.
Be a better wholesaler
Built for B2B
Quickly explore each customer's account to view vital statistics such as purchase history, last contact date, outstanding balance and more. Log contact notes, set automated follow-up and payment reminders to work efficiently with your wholesale clients and build lasting relationships with them.
Customer account snapshot
Quickly explore each customer's account to view vital statistics such as purchase history, last contact date, outstanding balance and more.
In-depth reporting and analytics
Get to know your most valuable customers. Run customer sales reports to track customer success across all sales channels.
Custom customer data fields
Collect the precise information you need by extending the native field set with your own custom fields.
Import / Export customer data in bulk
Import and export customer data as CSV, TXT or XML file or use our API to connect to 3rd party apps.
Customer groups and custom pricing
Classify your customers into groups. Assign different pricing rules and content access privileges to each group.
Integrated support ticket system
Streamline your customer service with our direct Zendesk integration. See customer and order data against tickets/emails in Zendesk.
Credit limits and invoice terms
Set up credit limits and invoice terms, allowing your most trusted customers to buy on account and pay later.
Assign account managers to your B2B customers
Assign customer account managers and run sales commission reports to drive better B2B relationships.
Automate customer email marketing
Create campaigns to send customers personalised emails based on purchase and account behaviour (requires our SmartrMail addon).
