We’re here for you.
Our mission is to empower SME retailers and wholesalers to punch above their weight! Throughout the COVID-19 crisis, we will be working with partners, logistics providers, and sales channels to come up with innovative solutions to help mitigate your risk and ensure your ongoing success.
COVID-19 Webinar - Grants, Tax Breaks and Assistance Packages
Join Pam Madytianos, Business Advisor and Director of 2 Peas and Ryan Murtagh, CEO of Neto as they run an interactive webinar discussing the grants, tax breaks and assistance packages available to SMEs during this crisis.Watch Replay
Tips to get you moving
Check back regularly for the latest tips and recommendations
Announce you are open for business
Set up and sell digital gift vouchers
Gift vouchers are now available on all Neto plans. Boost cash flow by promoting incentivised digital gift vouchers to your customers. Learn how to set up digital gift vouchers.
Build a pre-order strategy
Customers and the wider community understand that it’s an especially challenging time for retailers. If you are unable to ship right now, consider offering products to purchase on pre-order. Learn how to set up pre-orders.
Set up local pickup and delivery
Support your local community. If you can drop off orders, create a local delivery option only visible to customers who live in that zone. Learn how to set up shipping zones or contact our support team for help on doing this.
Offer free or express delivery
Shipping cost and long delivery timeframes are a barrier for online shoppers. Consider offering free shipping or an express option to increase conversion rates. Learn how to set up free shipping.
Sell on eBay
Take advantage of eBay to extend your reach. With the support of eBay, Neto will not be charging for new eBay connections for the next 3 months. eBay is also offering all new to eBay merchants a free featured store for 3 months. Get started with eBay.
Focus on your existing customers
In uncertain times it’s wise and easier, to focus on building the lifetime value of your existing customers, versus spending valuable capital to acquire new ones. Send targeted email campaigns to existing customers.
Use the forecast demand report in Neto or Neto Analytics Studio to identify under-performing or dead-stock. Consider heavily discounting, bundling, or even selling these products to liquidation retailers. Learn how to set up a pricing promotion.
Open another store (for free)
Pivot into another product category or target vertical with an additional online store. Neto is offering existing customers a 3-month free subscription for any additional stores added during this crisis. Create a new store.
Shipping carrier notices
Freight and logistics providers are an essential service to the industry. Click here to access our list of shipping carriers and their status. We will be continually monitoring the availability of carriers and providing updates here.
Get the help you need
Free customer success and discounted setup services
Neto has a dedicated team of customer success agents that can support your business through this period. Additionally, we are discounting all Neto delivered setup services by 50% to further support our customers through this period.
Check back regularly for latest partner offers during COVID-19
Free email marketing migration and automation optimisation
Free Hands-on Migrations (normally $250 USD) to all new SmartrMail customers, and for existing customers free Automation Optimisations (normally for enterprise).
Free eBay Featured Store
eBay are offering all Neto merchants a free eBay featured store for 3 months, representing a saving of over $150.
Free "Open for Business" Communication Design
Kaliber is offering free design support for "we're still trading online" / "we're open" collateral on socials and EDM's etc.
50% off Neto Setup Services
Neto is offering 50% off professional and setup services. Our range of professional services are designed to help setup or expand your store faster.
$2K of added value
Findify will extend the service offer to the end of April where Neto merchants gets a dedicated integration manager, a personal onboarding and strategy session, and 5 free hours of design customisations.
Open another Neto Store (for free)
Pivot into another product category or target vertical with an additional online store. Neto is offering existing customers a 90-day free subscription for any additional stores added during this crisis.
Sell Product Via Subscription
Extend your offering to subscription purchases with Kee Subscripitions, exclusive to Neto merchants and no monthly fees while in beta.
Launch your retail business online in 1 week
Ride out COVID-19 by transitioning to a digital business. From $999 + $109 per month.
Google Shopping Setup - 50% off normal costs
As official Google Partners and Neto Partners, we'll help you get your Google Shopping Ads up and running ASAP.
Launch your retail business online in 1 week
Get your retail business online fast on Australia's award winning full featured ecommerce platform from just $1750 + $109 per month. In addition you can also get an eBay to Neto integration for $800.
Free custom Klaviyo Integration
Andzen will do a custom integration into the marketing automation platform – Klaviyo for NETO clients free of charge (valued at $3,000) for clients that take up Andzen marketing services.
Launch your retail business online in 1 week
Our 1 Week Neto store launch includes theme customisation, consultation, setup and training for just $1,390 + GST.
Marketing & SEO
Free SEO discovery session
Digital Eagles are offering a FREE SEO Strategy Session valued at $1,099 to identify organic traffic opportunities for your business in these difficult times. Speak to one of our expert SEO strategists to find out more today and claim your offer!
Accounting Software Consultants
Free 30 minute consultation
Get clarification on what stimulus package you may be eligible for following the most recent government announcements, and help with reporting, cash flow budgets and forecasting and more.
Activating the power of generosity
Help us support them!
Our friends at Retail Global, a leading event for the ecommerce industry, has recently launched an initiative to support Aussie doctors and nurses on the Frontlines of the COVID19 crisis. Join us in supporting our community as we face these unprecedented circumstances together. Donate to Frontliners!
Shipping carrier status updates
Check back regularly for latest shipping carrier updates
|Australia Post||Australia||Operational||More Info|
|Couriers Please||Australia||Operational||More Info|
|Direct Freight||Australia||Operational||More Info|
|Fastway Couriers||Australia||Operational||More Info|
|Hunter Express||Australia||Operational||More Info|
|Main Freight||Australia||Operational||More Info|
|Ready to Ship||Australia||Operational||More Info|
|StarTrack Express||Australia||Operational||More Info|
|TNT Express||Australia||Operational||More Info|
|POS Laju||Malaysia||Operational||More Info|
|Seko Logistics||Multi-National||Operational||More Info|
|NZ CourierPace||New Zealand||Operational||More Info|
|NZ CourierPost||New Zealand||Operational||More Info|
|Singapore Post||Singapore||Operational||More Info|
COVID-19 information & resources
Access information on grants, stimulus packages and other support available to SMEs.
|Australian Government’s economic response to Coronavirus||Fact sheet||Download PDF|
|Boosting cash flow for employers||Fact sheet||Download PDF|
|Temporary relief for financially distressed businesses||Fact sheet||Download PDF|
|Increasing the instant asset write-off||Fact sheet||Download PDF|
|Backing business investment||Fact sheet||Download PDF|
|Supporting apprentices and trainees||Fact sheet||Download PDF|
|Support for immediate cash flow needs for SMEs||Fact sheet||Download PDF|
|Quick and efficient access to credit for small business||Fact sheet||Download PDF|
|Australian Government SME support||Government website||More Info|
|Qld Government SME support||Government website||More Info|
|NSW Government SME support||Government website||More Info|
|Vic Government SME support||Government website||More Info||Tas Government SME support||Government website||More Info|
|SA Government SME support||Government website||More Info|
|WA Government SME support||Government website||More Info|
|NT Government SME support||Government website||More Info|
|ACT Government SME support||Government website||More Info|
Open for business
Neto is prepared for COVID-19
We do not foresee any impact on our critical systems, teams, and infrastructure or our ability to support our merchants and partners during this crisis. Our first priority is keeping your business up and running. Please reach out to our local support team if you have any questions or concerns. Phone support, live chat, and email support remain open as per usual. You can also contact one of our capable partners through our new partner directory.