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Open for business - We are open and fully operational during the COVID-19 crisis - read more

COVID-19 RESPONSE

We’re here for you.

Our mission is to empower SME retailers and wholesalers to punch above their weight! Throughout the COVID-19 crisis, we will be working with partners, logistics providers, and sales channels to come up with innovative solutions to help mitigate your risk and ensure your ongoing success.

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COVID-19 Webinar - Grants, Tax Breaks and Assistance Packages

Join Pam Madytianos, Business Advisor and Director of 2 Peas and Ryan Murtagh, CEO of Neto as they run an interactive webinar discussing the grants, tax breaks and assistance packages available to SMEs during this crisis.

Watch Replay

Tips to get you moving

Check back regularly for the latest tips and recommendations

Announce you are open for business

With all the uncertainty in the market, it is important to announce if you are open to business and operational. Learn how to add a banner to your website and email your customers.

Set up and sell digital gift vouchers

Gift vouchers are now available on all Neto plans. Boost cash flow by promoting incentivised digital gift vouchers to your customers. Learn how to set up digital gift vouchers.

Build a pre-order strategy

Customers and the wider community understand that it’s an especially challenging time for retailers. If you are unable to ship right now, consider offering products to purchase on pre-order. Learn how to set up pre-orders.

Set up local pickup and delivery

Support your local community. If you can drop off orders, create a local delivery option only visible to customers who live in that zone. Learn how to set up shipping zones or contact our support team for help on doing this.

Offer free or express delivery

Shipping cost and long delivery timeframes are a barrier for online shoppers. Consider offering free shipping or an express option to increase conversion rates. Learn how to set up free shipping.

Sell on eBay

Take advantage of eBay to extend your reach. With the support of eBay, Neto will not be charging for new eBay connections for the next 3 months. eBay is also offering all new to eBay merchants a free featured store for 3 months. Get started with eBay.

Focus on your existing customers

In uncertain times it’s wise and easier, to focus on building the lifetime value of your existing customers, versus spending valuable capital to acquire new ones. Send targeted email campaigns to existing customers.

Discount dead-stock

Use the forecast demand report in Neto or Neto Analytics Studio to identify under-performing or dead-stock. Consider heavily discounting, bundling, or even selling these products to liquidation retailers. Learn how to set up a pricing promotion.

Open another store (for free)

Pivot into another product category or target vertical with an additional online store. Neto is offering existing customers a 3-month free subscription for any additional stores added during this crisis. Create a new store.

Shipping carrier notices

Stay informed

Shipping carrier notices

Freight and logistics providers are an essential service to the industry. Click here to access our list of shipping carriers and their status. We will be continually monitoring the availability of carriers and providing updates here.

Free customer success and discounted setup services

Get the help you need

Free customer success and discounted setup services

Neto has a dedicated team of customer success agents that can support your business through this period. Additionally, we are discounting all Neto delivered setup services by 50% to further support our customers through this period.

Special offers

Check back regularly for latest partner offers during COVID-19


Help us support them!

Activating the power of generosity

Help us support them!

Our friends at Retail Global, a leading event for the ecommerce industry, has recently launched an initiative to support Aussie doctors and nurses on the Frontlines of the COVID19 crisis. Join us in supporting our community as we face these unprecedented circumstances together. Donate to Frontliners!





Shipping carrier status updates

Check back regularly for latest shipping carrier updates

Carrier Country Status More Info
Australia Post Australia Operational More Info
Couriers Please Australia Operational More Info
Direct Freight Australia Operational More Info
Fastway Couriers Australia Operational More Info
Hunter Express Australia Operational More Info
Main Freight Australia Operational More Info
Ready to Ship Australia Operational More Info
Sendle Australia Operational More Info
ShippIT Australia Operational More Info
StarShipIT Australia Operational More Info
StarTrack Express Australia Operational More Info
TNT Express Australia Operational More Info
Toll Australia Operational More Info
POS Laju Malaysia Operational More Info
Seko Logistics Multi-National Operational More Info
NZ CourierPace New Zealand Operational More Info
NZ CourierPost New Zealand Operational More Info
Singapore Post Singapore Operational More Info
UPS USA Operational More Info





COVID-19 information & resources

Access information on grants, stimulus packages and other support available to SMEs.

Source Type Link
Australian Government’s economic response to Coronavirus Fact sheet Download PDF
Boosting cash flow for employers Fact sheet Download PDF
Temporary relief for financially distressed businesses Fact sheet Download PDF
Increasing the instant asset write-off Fact sheet Download PDF
Backing business investment Fact sheet Download PDF
Supporting apprentices and trainees Fact sheet Download PDF
Support for immediate cash flow needs for SMEs Fact sheet Download PDF
Quick and efficient access to credit for small business Fact sheet Download PDF
Australian Government SME support Government website More Info
Qld Government SME support Government website More Info
NSW Government SME support Government website More Info
Vic Government SME support Government website More Info
Tas Government SME support Government website More Info
SA Government SME support Government website More Info
WA Government SME support Government website More Info
NT Government SME support Government website More Info
ACT Government SME support Government website More Info
Neto is prepared for COVID-19

Open for business

Neto is prepared for COVID-19

We do not foresee any impact on our critical systems, teams, and infrastructure or our ability to support our merchants and partners during this crisis. Our first priority is keeping your business up and running. Please reach out to our local support team if you have any questions or concerns. Phone support, live chat, and email support remain open as per usual. You can also contact one of our capable partners through our new partner directory.